Better Than Other MSPs We’ve Worked With!
“Their team has an extremely quick turnaround when it comes to tickets, and they’re good at jumping on emergency situations such as if our network is down or if we’re facing any security issues. They know how to ask the right questions, and they deliver everything we need, too. Overall, The TNS Group is fast, good, and smart.
They’re very responsive and great at sticking to schedules and budgets. If they’ve ever broken any schedule, it’s because of stuff outside of everyone’s control, such as shipping and lack of inventory. We use an internal system that generates tickets when we contact them, so we don’t have any project management tools to bounce back and forth.
We appreciate that The TNS Group double-checks things. In addition, they go above and beyond their work because they care about our success. In that sense, they’re better than managed service providers we’ve worked with. Most of those service providers just do exactly what we tell them. They don’t ask clarifying questions, and they don’t get involved in the project at all. On top of that, if we make the wrong request, they’ll never get anything done.”
TNS Has Managed Change Well
“Unless there is an external challenge like a hurricane which takes out power and communication, we are never down because of TNS. If we need to do certain updates, they are scheduled for nights and weekends. The TNS Group generally exhibits great patience in working with our team! Like everything else in technology, there is change, and they have managed change well.”
Quick, Efficient, and Helpful!
“The TNS Group’s project management is very good. They seem to be available 24/7 through a hotline that we can access, and they’re very accessible and open overall, which is great. Whenever we have new projects in mind, they tend to be very responsive and accommodating in the options that they offer. The TNS Group’s accessibility is impressive. Whenever I reach out, they reply quickly and with very helpful insights about the issues at hand. We’re very happy with their customer service; they’re quick, efficient, and helpful.”
I Love Them! I Have No Complaints!
“They have a quick response time and resolution of issues—I love them. Overall, they’ve been spot-on in finding solutions that work well within our budget. I appreciated their analysis initially and that they pointed out things missed by our previous IT provider, such as email cleanup. They continue to make suggestions to put things into, or keep, order. They also quickly address issues that arise, and often over the weekend before we know there is an issue. Overall, they do a great job meeting our expectations, and I have no complaints.”
April E. Bland
Accommodates Our Needs as a Nonprofit
“The TNS Group is very responsive and accommodates our needs as a nonprofit. They’re thoughtful about their pricing and planning because of our nonprofit status. Our partnership with The TNS Group has been excellent. The TNS Group is very responsive to our needs, and we’ve recommended them to other firms. I’d recommend any potential customer hire The TNS Group because their team is great value for our investment.”
Issues Have Always Been Taken Care of Efficiently
“The most impressive thing about TNS is that I do not have to worry about IT on an in-depth level. I can manage the business and simply oversee progress giving me time to do what is important and manage my business.”
Their Response Time Is Just Exceptional!
“We continue to use their services because they provide great customer service. They always answer our questions and help us get through audits with zero deficiencies. They’re also good at staying within our budget range, which is important since we’re a nonprofit.
Our partnership is working well. TNS is a very helpful resource. We’ve recently introduced a mobile device management system, and it has gone rather well and progressed quite quickly thanks to them. They’ve also identified and successfully addressed three key areas in our IT, which has helped us progress with a recent audit.
They’re now helping us with two of the recommendations that have come out for the next couple of years, and we’re steadily achieving our goals of becoming completely well-managed in regard to cybersecurity.
TNS is very good when it comes to communication and meeting deadlines. Their response time is just exceptional. Whenever we send out a ticket, they get back to us within the same day. If they don’t have an immediate answer or solution, they still make sure to keep us updated.
Their ability to relate to us as a client is a clear standout. They understand our parameters, and they will either work within that or find alternative solutions that don’t require additional funds.”
Most Competitive on Product, Price, and Responsiveness
“I found The TNS Group to be the most competitive on product, price, and responsiveness. Our per-device spend on purchase, installation, and support has dropped dramatically. Very smooth. Response times for open tickets went down. General satisfaction went up. They have been able to keep pace with substantial changes—our growth, COVID challenges, changes in operating systems and tools, hacking attempts by foreign entities, etc.”
Person-To-Person IT Support
“The updates went smoothly, and minor glitches were taken care of within a day. In addition, I’ve had my workstation replaced twice, and all was done very quickly and efficiently. I have found all the techs I’ve worked with to be very responsive. They get back to me via email or phone within the same day. They sent techs to help with all the users’ issues they may be having that they haven’t addressed through the helpdesk. It’s nice to put a person to person instead of always being virtual.”
Productive IT Support
“TNS’ partnership with Grace Institute of New York continues to assist our organization in providing ongoing productive IT Support services that allow us to continue providing the highest level of training to our participants. Our technology needs are reliable and efficient, and the staff members at TNS are very knowledgeable and provide excellent customer service to everyone in our organization. We have relied on this partnership to continue getting us through the many challenges we face with the ever-changing technology industry and feel that we have chosen the right partner to do so.”
“We needed a full network upgrade at St. Raymond Elementary School in the Bronx, NY. Chris Watkis at TNS has done a phenomenal job working with us to get a beautiful new network, at a cost that fit our budget. The TNS Total Care Plan has been amazing as well and gives us worry-free network monitoring well into the future. They have guided me through every step of the way and have been patient in answering all of my questions.
Chris has been instrumental every step of the way from brainstorming and pre-planning to execution and deployment. The team of network engineers he has assigned to our school has been absolutely outstanding! Steve Hathaway and Juan have deployed our new network perfectly, never disrupting the day-to-day operations of our school, with patience and perfection. The Administration and the Pastor of the parish have been most satisfied with their quality of work.
I highly recommend TNS, no matter how large or small your network needs may be. We look forward to many years of worry-free technology thanks to TNS and their staff.”
Goes the Extra Mile
“The TNS Group has consistently provided efficient and timely services for Seamax Capital Management LLC through their 24×7 IT Managed Services. The TNS Group was also tasked with designing and implementing a new Citrix infrastructure, which in turn brought stability to our system. I would highly recommend The TNS Group to any company looking into cost-effective IT services due to their knowledgeable and reliable staff who go that extra mile with a positive attitude.”
Thank You, TNS!
“Allied Sinterings Inc. has outsourced its IT services for many years to keep our employees doing what they do best in making small structural components and not working on computer issues. TNS was great in onboarding us to the latest hardware and integrating our software to work on these upgrades. The TNS staff stays on top of our needs, and our people get their day-to-day problems solved in a quick and effective manner. Having 24-hour monitoring and a good secure backup plan gives us the confidence to run our infrastructure without worry. Thank You, TNS.”