Careers
Welcome to Your Future
Careers
Welcome to Your Future

Why choose TNS?  We are a fast growing, fun loving Managed Service Provider (MSP) founded and created with a unique culture of positivity. We recognize achievements and provide rewards beyond financial compensation. We have offices in Stamford, CT and New York City and our goal is to be our client’s most appreciated business partner with an extraordinary team delivering exceptional service. If you love technology and people while embracing a rapidly changing technical landscape, you will fit right in. We are extremely loyal to our team and are committed to educating, training and certifying our employees.

Our Current Openings

What we look for in a Help Desk Manager

Today, we are seeking a hands-on Service Desk Manager who has the experience and the desire to lead our extraordinary technical service desk team. The ideal Service Desk Manager candidate will have relevant Managed Service Provider (MSP) experience in supporting small to medium sized environments, working with Exchange, Windows, VMWare and Networking solutions. This candidate is committed to building the highest quality service desk team that delivers exceptional service to our clients. They are engaged, open minded, process driven and eager to lead by example.

Essential Job Functions:

  • Supervise, mentor and develop the technical service desk team
  • Ensure the team is focusing on high quality technical support while increasing client satisfaction
  • Monitor service ticket queues, assign tickets to staff
  • Work with Senior Engineers to resolve complex issues timely
  • Document problem solutions to create a knowledge base for future reference
  • Establish service performance metrics, monitor to ensure IT consistently achieves service goals, and provides daily, weekly, and monthly management reports
  • Identify staff training needs and coordinate training delivery
  • Stay current on developments within the IT industry and provide recommendations on ways to optimize speed, reduce cost, etc
  • Hire, develop, and retain a high-performing, effective, and diverse team
  • Maintains a knowledge base enabling support technicians to quickly find solutions to service requests.
  • Requires ability to respond to emergency issues during off hours 

Technical Skills Required:

  • Solid technical background with Windows server infrastructure including experience with Active Directory, Windows 2008/2012/2016 Server, Exchange 2010/2013 & Office 365 and Cisco Networking Solutions
  • Help desk Support experience in Windows and Mac environments; experience with performing desktop builds, fixes, repair, software installs & upgrades
  • Proficiency in ticketing systems such as ConnectWise, or similar tools
  • Experience in application support, in addition to infrastructure support
  • MSCA, MCSE, MCITP or CCNA is a plus

Management Experience and Requirements:

  • 3+ years of management experience.
  • Strong background in IT service delivery with a proven track record of ability to meet business requirements.
  • Strong communication, management and customer service skills with a broad base of technical and non-technical audiences including project teams and multiple management layers
  • Ability to foster teamwork.

What we look for

A TNSer is someone who takes pride in providing excellent service for clients and team members. This individual is engaged, open minded, eager to learn and wants to be a contributing member. Being able to share technical experiences and learning from each other is a key element to our culture. Today, we are seeking a Service Desk Level II Analyst/Jr. Systems Administrator who has the experience and the desire to join our extraordinary technical team. If you are up for the challenge, this is an opportunity of a lifetime to work with a team that has already earned us a spot on the MSP501 ranking list.

Job Responsibilities

  • Research to resolve complex technical issues escalated by our Tier I/II teams
  • Perform high-level onsite dispatch to troubleshoot/resolve client requests
  • Provide timely communication and resolution of issues with client
  • Ensure that all work performed is documented in ConnectWise, and completed in a timely, accurate and detailed manner
  • Assist the project engineering team on specific projects
  • Contribute ideas to strategically address client IT needs
  • Complete escalations work and various projects as assigned by the Team Lead

Criteria for Success

  • Associate or Bachelor’s degree
  • 3-5 years Information Technology experience
  • MSP experience preferred
  • Previous experience with ConnectWise and/or LabTech
  • Self-starter with demonstrated ability to learn
  • All-star verbal and written communication skills with strong focus on detail
  • Client focused with an ability to maintain relationships and resolve client conflicts
  • A+, MCSA and CCNA certifications are preferred, not required

Technical Expertise

  • Excellent troubleshooting skills
  • Excellent knowledge of Microsoft networks including the administration and management of Windows Servers, DHCP, DNS and Active Directory
  • Configure, troubleshoot, and maintain firewalls, switches, and other various network appliances (Palo Alto desired)
  • Configure, troubleshoot Office 365 and Google Apps
  • Remote Desktop Services and Citrix XenApp
  • Knowledge of virtualization platforms including VMware vSphere and Microsoft HyperV
  • Proficient in Microsoft Windows 7/8/10, Mac OSX, Microsoft Office

Strong work ethic and dedication to delivering quality solutions

What we look for

A TNSer is someone who takes pride in providing excellent service for clients and team members. This individual is engaged, open minded, eager to learn and wants to be a contributing member. Being able to share technical experiences and learning from each other is a key element to our culture. Today, we are seeking a Senior Service Desk Level III person who has the experience and the desire to join our extraordinary technical team. If you are up for the challenge, this is an opportunity of a lifetime to work with a team that has already earned us a spot on the MSP501 ranking list.

Job Responsibilities

  • Research to resolve complex technical issues escalated by our Tier I/II teams
  • Perform high-level onsite dispatch to troubleshoot/resolve client requests
  • Provide timely communication and resolution of issues with client
  • Ensure that all work performed is documented in ConnectWise, and completed in a timely, accurate and detailed manner
  • Assist the project engineering team on specific projects
  • Contribute ideas to strategically address client IT needs
  • Complete escalations work and various projects as assigned by the Team Lead

Criteria for Success

  • Associate or Bachelor’s degree
  • 5-7 years Information Technology experience
  • MSP Experience preferred
  • Previous experience with ConnectWise and/or LabTech
  • Ability to multitask and assist Junior team members on escalated issues
  • Self-starter with demonstrated ability to learn
  • All-star verbal and written communication skills with strong focus on detail
  • Client focused with an ability to maintain relationships and resolve client conflicts
  • A+, MCSA and CCNA certifications are preferred, not required

Technical Expertise

  • Excellent troubleshooting skills
  • Expert knowledge in the configuration of Microsoft Windows Servers and related services (DHCP, DNS, NPS and ActiveDirectory, Group Policy)
  • Configure, troubleshoot, and maintain firewalls, switches, and other various network appliances (Palo Alto, CiscoiOS )
  • Experience configuring and troubleshooting Meraki and Ruckus wireless solutions
  • Configure, troubleshoot Office 365 and Google Apps
  • Working Knowledge of Azure / AWS Cloud technologies
  • Remote Desktop Services and Citrix XenApp
  • Advanced Knowledge of virtualization platforms including VMware vSphere and Microsoft Hyper-V (Single Host, Cluster,Virtual Networking)
  • Proficient in Microsoft Windows 7/8/10, Mac OSX, Microsoft Office
  • Strong work ethic and dedication to delivering quality solutions

What we look for in a Technical Account Manager

Today, we are seeking a Technical Account Manager (TAM) who has the experience and the desire to join our extraordinary technical team.  The TAM collaborates with Sales Engineers and Engineers to architect solutions for clients as well as Account Managers to ensure the effective translation of business goals into technical strategy.  This role requires the ability to interface with all internal and external stakeholders to ensure quality delivery of service and the soundness of technical solutions design and execution.  A TAM is someone who takes pride in providing excellent service for clients and team members. This individual is engaged, open minded, eager to learn and wants to be a contributing member. Being able to share technical experiences and learning from each other is a key element to our culture.

Duties:

  • Manage technical strategy for key accounts in concert with Account Managers and ensure effective solutions delivery
  • Manage project delivery for key accounts, including project management and implementation in conjunction with the Project Engineering team
  • Identify trending issues for key accounts and work with technical team to plan and implement resolutions
  • Identify business goals and develop technical roadmaps with internal and external stakeholders to achieve them
  • Serve as a bridge between the technical and sales teams to ensure alignment as it relates to service delivery for key accounts
  • Works on-site with key accounts directly to identify, triage and solve issues in conjunction with the technical team
  • Serve as a technical point of escalation for given areas of subject matter expertise (networking, virtualization, Windows Server, Cloud etc.)
  • Prepare and present client audits for designated accounts

Technical Skills Needed:

  • Technical background, with previous experience in a technical and/or sales role
  • Enjoy working with clients and external audiences
  • Proficient with Microsoft Office with a focus on Visio, Excel and Word
  • Skill in preparing written communications and materials
  • Basic knowledge in areas of local and wide area network management and administration including routers, firewalls and switches
  • Knowledge of cloud-based offerings, hosted e-mail systems, telecommunications and data communications; standard operating systems, software packages, and software utilities
  • Knowledge of the latest Windows server and desktop-based (including Mac) Operating Systems
  • Knowledge of Tier 1 – Tier 3 Storage Systems such as DAS, NAS, SAN, and cloud-based storage
  • Knowledge of BDR products, specifically Datto
  • Knowledge of Remote Desktop Solutions/Virtual Desktop Infrastructure

Work Experience and other Skills

  • Bachelor Degree, preferably in computer science, information technology, engineering or other related areas.
  • 6-8 Years of working IT experience preferably in a sales-related capacity
  • Polished presence in terms of client interaction and comfortable presenting in front of others
  • Strong verbal and written communication skills
  • Good interpersonal skills and active listener for comprehension of the issues presented by clients and prospects
  • Work well independently and as a team member

If you are up for the challenge, this is an opportunity of a lifetime to work with a team that has already earned us a spot on the MSP501 ranking list

What we look for

A TNSer is someone who takes pride in providing excellent service for clients and team members. This individual is engaged, open minded, eager to learn and wants to be a contributing member. Being able to share technical experiences and learning from each other is a key element to our culture. Today, we are seeking a motivated Sales Engineer who has a solid knowledge of desktop, server, storage and networking concepts to work with our extraordinary sales and engineering teams. You will work independently on complex tasks designing innovative solutions. If you are up for the challenge, this is an opportunity of a lifetime to work with a team that has already earned us a spot on the MSP501 ranking list.

Job Responsibilities

  • Assist Sales Representatives with technical knowledge pertaining to the products and services offered by the company
  • Perform technical discoveries to augment business-oriented discoveries (conducted by the sales person) for the purposes of sales presentations
  • Perform necessary due diligence to quantify both the products and service necessary for the purposes of quantifying project scope
  • Interpret client requirements and speak with clients or prospects to understand their needs and ensure understanding by the Sales Representative
  • Work with sales team and management to quantify pricing for all new recurring, and non-recurring revenue opportunities
  • Collaborate with other departments/teams by acting as a conduit to/from the sales team.
  • Maintain in-depth product knowledge of the service offerings by attending trade shows, conferences, and other related events
  • Provide pre-sales technical assistance/product education to the sales team, clients, and prospects
  • Work with the procurement department to ensure accuracy of quotations

Work Experience and Skills:

  • Bachelor Degree, preferably in computer science, information technology, engineering or other related areas.
  • 6-8 Years of working IT experience preferably in a sales-related capacity
  • Polished presence in terms of client interaction and comfortable presenting in front of others
  • Strong verbal and written communication skills
  • Good interpersonal skills and active listener for comprehension of the issues presented by clients and prospects
  • Work well independently and as a team member 

Skills Needed:

  • Technical background, with previous experience in a technical and/or sales role
  • Enjoy working with clients and external audiences
  • Proficient with Microsoft Office with a focus on Visio, Excel and Word
  • Skill in preparing written communications and materials
  • Knowledge in areas of local and wide area network management and administration including routers, firewalls and switches
  • Knowledge of cloud-based offerings, hosted e-mail systems, telecommunications and data communications; standard operating systems, software packages, and software utilities
  • Knowledge of the latest Windows server and desktop-based (including Mac) Operating Systems
  • Knowledge of Tier 1 – Tier 3 Storage Systems such as DAS, NAS, SAN, and cloud-based storage
  • Knowledge of BDR products, specifically Datto

Knowledge of Remote Desktop Solutions/Virtual Desktop Infrastructure

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What We Offer

  • Competitive pay with comprehensive benefits
  • Medical, prescription, dental, vision, flex, life and disability
  • 401(k) with generous match
  • Paid vacation, paid parking, education and certification training
  • Employee referral program and a company wide commission plan for all employees and more