What is an MSP

Part 2: What is an MSP?

Top 9 Ways an MSP can Increase Profitability and Further Your Mission

Outsourcing your IT needs to a Managed Service Provider (MSP) can increase productivity, limit downtime and can make a positive impact on your bottom line.

What is an MSP?

To put it in Lehman’s terms, it is like having a fully staffed, highly trained IT department on call – a department that proactively monitors, protects and manages your entire IT environment for one monthly cost.  Their focus is on creating a solution that is customized to meet your business needs.

Below are the remaining 5 of 9 (part 2 of 2) reasons why you should work with an IT Managed Service Provider to make your business more profitable and further your mission. 

Avoid “Everyday Disasters”

When discussing Data Recovery and Business Continuity Plan, businesses should focus more on their own employees and less on natural disasters.

What is the cost of downtime? That depends on the size of your organization and how fast you can recover.  According to a report conducted by International Data Corporation, network downtime costs 80% of SMBs at least $20,000 per hour.  For 20% of those SMBs, one hour of downtime can cost at least $100,000.  Without a proper BDR (Backup and Disaster Recovery) solution, one human error can prove to be more than costly and in some cases it can close businesses.

A reputable MSP will recommend a BDR Solution that will allow you to recover data losses.  They will also work collaboratively with you to develop a Disaster Recovery and Business Continuity Plan which will incorporate a strategy and solution.

Businesses need to focus on the “everyday disasters,” which can destroy your data faster than any fire or flood ever could.  Your data could disappear at any moment. It will be so quick and so unexpected that you won’t even know it happened.  Could your company survive that?

Productivity Goes Up

When you are on a break/fix model and something breaks, you can place a call to your “IT contact” but what if they are at lunch or better yet on vacation.  Sure, they can call another IT professional to fix it, but would they know your environment?  The reality is, equipment breaks, downtime increases, productivity decreases and more importantly, you LOSE money.

MSPs take a proactive approach by constantly monitoring your network to prevent issues before they occurs.  Plus, they have a support team on hand to deal with end user issues immediately. Employees that cannot do their job due to technical issues lose their motivation to deliver a high level of service and/or to hit deadlines, which could negatively impact your bottom line.

Be a Know It All with the Best Toys

Technology is constantly changing and your MSP is up to date on the changes in the industry to keep your business operating most efficiently.  They work collaboratively with you to plan for changes in your business’ IT environment so you can stay within your budget.  Whether it’s system upgrades or moving to the cloud, they will create a road map to facilitate your strategic growth.

Delegate don’t Complicate

Keeping your team focused on revenue generating activities and meeting individual goals, instead of technology is a solid strategy to become more profitable on a year-to-year basis.  Most organizations do not have an onsite IT person and everyone from a C-level position to the administrative level is spending countless hours on trivial technology tasks.  This requires research into the problem, an understanding of the technology and the knowledge to fix things.  Yes, sometimes this can be googled but why not delegate these tasks to your MSP?  Unless you want the title of technical expert, take your “time” back and focus on the revenue

What if you have an IT Staff person?

Many businesses want the security of having an IT person on staff in case of a problem.  This person generally has either a broad range of knowledge in various areas of IT or is an expert in one or two areas only.  It only benefits your business to add the expertise, tools and availability of a Managed IT Provider to help support in-house IT operations.

Contact The TNS Group today to learn more about outsourcing your IT services today.