Infrastructure and Desktop Support
24X7 IT Monitoring, Maintenance and Management

What is an MSP? With the mounting reliance on technology for businesses of all sizes, it is important to operate efficiently. As your business evolves, the resources needed to manage your infrastructure, desktops and users becomes more complex. This could lead to security risks if there is a lag time or no action is taken when it comes to monitoring and managing your backups, network infrastructure and end user systems.

Partnering with a Managed Service Provider (MSP) assures that your software and equipment will be patched timely. Technicians monitor your network 24×7 and take the necessary steps to make certain that your systems and software are updated. This cycle often happens without you even knowing or your end users being affected.

The business landscape is constantly changing with the increase in personal devices in the workplace and the sophistication in social engineering schemes. Covering everything from your cloud environment, servers, network infrastructure and backups, to your computers, workstations and mobile devices, The TNS Group provides end-to-end solutions for all of your technology needs.

Network Operations Center (NOC)

A Network Operations Center (or NOC) is a centralized location where dedicated support technicians keep watch over your endpoints around the clock to ensure performance and uptime are maximized. Our team utilizes the best of industry tools in the marketplace so they can independently resolve your issues as they arise, while taking the preventative steps to ensure the security of your environment.

From a NOC, IT monitoring is performed on your network infrastructure as well as desktops and laptops. Communication lines are open to the client when urgent matters come to fruition that need to be addressed. Our tools alert us when certain thresholds are hit and allow us to catch most problems in advance and work with clients to establish a resolution.

24X7

Monitoring, management and maintenance for your systems through our NOC and Client Service Desk (CSD)

Efficiencies

Increase efficiencies for your employees through our expertise in supporting both Macs and PCs

Patching and Upgrades

Access to our certified Engineering and CSD teams to ensure that action is taken when it comes to patching and upgrades for security purposes

Productivity

Increase in employee productivity by providing 24x7 support to your end users on a reactive basis, as well as proactive in terms of equipment and desktop health reviews and taking the appropriate action as needed

Mission Critical

Monitor and repair mission critical infrastructure in your environment and analyze how new equipment and software can impact operations

Security

Enhance security by incorporating a layered approach that works within your budget and establish internal best practices through customized solutions such as Security Awareness Training (SAT), Multi-Factor Authentication (MFA) and Mobile Device Management (MDM

Whether you have an internal IT contact or choose to outsource your IT needs, TNS provides around the clock management and virtual CIO advisory services to keep you informed on how to minimize costs and maximize the latest technological advances to suit your growing business needs.

From a NOC, IT monitoring is performed on your network infrastructure as well as desktops and laptops. Communication lines are open to the client when urgent matters come to fruition that need to be addressed. Our tools alert us when certain thresholds are hit and allow us to catch most problems in advance and work with clients to establish a resolution.

Taking preventative steps to ensure the security of your environment

Let's talk

Contact us to learn more about our Managed Services.