Now more than ever, we depend on technology to run our business (and our lives). When the “internet goes down,” most companies are at a standstill until they are back online, costing thousands in lost productivity and sales. For nonprofit organizations, the consequences of tech problems are not just occasional delays and headaches; they have significant effects on your workers’ time, your fundraising efforts, and the organization’s bottom line.
It’s not just the BIG problems but simple things like file access, password protection, being able to print, replying to messages on social media, and recovering files or versions of files that were accidentally overwritten or deleted. All of these are everyday needs in today’s businesses, including nonprofit organizations.
That is why you must have a way to get back up and running QUICKLY should something happen or, better yet, ELIMINATE tech problems before they start.
We’ve created the following checklist to help you determine how ready your business is for these issues. Use this tool to evaluate your current IT solutions partner, so you can make smart decisions and stay focused on furthering your cause without worrying about these all-too-common occurrences.
Check off all that apply:
- Does your IT company answer their phone LIVE and respond to emergencies promptly (within 30 minutes)?
- Is your IT company easy to reach and highly responsive (responding within an hour) when you need them for non-emergencies?
- Do you know if your IT company proactively monitors, patches, and updates your computer network’s critical security settings daily? Weekly? At all? How do you know for sure? Hint: Most nonprofits don’t!
- Does your IT company offer proof that they are backing up ALL your data on ALL registered devices?
- Does your IT company meet with you regularly, at least once every quarter? Do they report what they’ve been doing, review projects, and offer new ways to improve your network’s performance instead of waiting to make recommendations until you have a problem?
- Does your IT company provide detailed invoices that clearly explain what you are paying?
- Does your IT company explain what they are doing and answer your questions in terms that you can understand, NOT in “geek speak,” and routinely ask if there’s anything else they can help with, no matter how small?
- Does your IT company proactively discuss cybersecurity with you, make recommendations for protecting your network from ransomware, and offer employee awareness training programs, so they don’t fall victim to a scam?
- Has your IT company provided you complete network documentation, or do they hold the “keys to the kingdom” refusing to give you admin passwords so you’re helpless if something goes wrong and you can’t get a hold of them?
- Do their technicians arrive on time and dress professionally, and do you look forward to working with them, or do you cringe every time you have to make that call?
If your current IT solutions provider, technician, or “IT guy” does NOT check the boxes on every point, you could be paying for substandard tech support.
This could jeopardize your data and your network’s security, not to mention cost you thousands in lost productivity because you, your staff, volunteers, and members are spending time dealing with problems that shouldn’t exist.
If that’s the case, then it’s time you see what else is out there and make sure your organization is getting the maximum return on its investment.
Our team at The TNS Group recognizes the unique balance between innovation and productivity that every nonprofit organization requires to further its mission.
With over two decades of experience working with nonprofits in Connecticut, we understand your purpose and will provide you with flexible technology solutions to achieve your goals and initiatives.
Contact TNS today and schedule a free 10-minute discovery call to discuss technology that works for your cause and your budget. We can work collaboratively to ensure that your workers are productive, workflow is efficient, and the health and security of your environment are managed proactively.